The Devonshire Group is made up of a number of related businesses: The Chatsworth Settlement – the entity that owns and runs our estates in Derbyshire, Yorkshire and Eastbourne. Chatsworth House Trust (CHT) – the charity responsible for the house, garden and farmyard Chatsworth House Enterprises Ltd (CHEL) – the organisation that runs events including the horse trials and country fair Chatsworth Estate Trading Ltd (CETL) – the organisation that manages the shops and restaurants on the Chatsworth Estate Devonshire Hotels and Restaurants Group Limited and the Peacock Hotel (Baslow) Limited – the organisations that run our hotels and holiday cottages business. The Lismore Estate and Lismore Castle & Gardens – our estate and hospitality business in Ireland The Devonshire Educational Trust (DET) The Duke of Devonshire’s Charitable Trust (DDCT) The Devonshire Maintenance Fund. For simplicity throughout this notice, ‘we’ and ‘us’ refers to the organisations listed above.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including: Consent In specific situations, we can collect and process your data with your consent. Eg. When you tick a box to receive email newsletters When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service. Contractual obligations In certain circumstances, we need your personal data to comply with our contractual obligations. Eg. If you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and we may pass them to our courier. Legal compliance If the law requires us to, we may need to collect and process your data. Eg. We can pass on details of people involved in fraud or other criminal activity affecting the Devonshire Group to law enforcement. Legitimate interest In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. Eg. We may use your purchase history or specified interests to send you or make available personalised offers, or may also use your email address to send you direct marketing information, telling you about products and services that we think might interest you.
When you create an account with us When you visit our websites and make any purchase, redeem vouchers, or book rooms, cottages or tables in our restaurants When you purchase a product or service, in person or by phone, but don’t have (or don’t use) an account When you supply us with a product or service When you purchase membership from us – including, but not limited to, Bolton Abbey Season Tickets, Friends of Chatsworth membership, Chatsworth Health & Fitness Club membership, Chatsworth Fishery membership and Bolton Abbey Season Rods When you enter into a tenancy on one of our estates When you buy livestock from, or sell livestock to, one of our farms When you engage with us on social media When you contact us by any means with queries, complaints etc. When you enter prize draws or competitions When you choose to complete any surveys we send you When you comment on or review us When you’ve given a third party permission to share with us the information they hold about you We may collect data from publicly available sources (such as Land Registry) when you have given your consent to share information or where the information is made public as a matter of law When you visit our establishments or use our car parks, which usually have CCTV systems operated for the security of both visitors and employees. These systems may record your image during your visit When you sign up to use our public wifi When you ask us to send you e-newsletters
We want to bring you information, offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we may combine your personal data gathered across the Devonshire Group as described above. For this purpose we may also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us – such as the Land Registry mentioned above.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all areas of our website using ‘https’ technology. Access to your personal data is password-protected. We regularly monitor our system for possible vulnerabilities and attacks.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. An example of a customer data retention period is when you make a purchase from us. When you make a purchase, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.
There are several ways you can stop direct marketing communications from us: Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular organisation. Please note that if you are subscribed to communications from more than one of the organisations listed in section 2 ‘About the Devonshire Group’, we will only stop communications from the specific organisation that you unsubscribe from. Email firstname.lastname@example.org Write to Data Protection, The Information Technology Department, The Devonshire Group, The Estate Office, Bakewell, Derbyshire, DE45 1PJ Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites) If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.